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Frequently Asked Questions

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Where can I download the app?

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What's the difference between the standard and the CK version?

The standard version of Snapheal is available exclusively on the Mac App Store, while Snapheal CK is only available on the Macphun website as part of the Creative Kit bundle.

Here are the main advantages of Snapheal CK:

- improved performance

- can be used as a plug-in for Aperture, Adobe Lightroom, Adobe Photoshop, and Photoshop Elements

- additional Retouch tools: Temperature, Tint, Blur

- histogram in Adjust tools

- integrated with other Creative Kit apps

Can I upgrade from standard version to CK?

If you want to upgrade from the standard version of Snapheal purchased from the Mac App Store, please contact our 24/7 support team via support@macphun.com

They will send you a special link, so that you’ll only pay the difference between the standard and CK versions.

Please, note that you should have the mac App Store version installed on your computer in order to activate the upgraded Pro version.


Can I install Snapheal CK on more than 1 Mac?

You can install and activate Snapheal CK on up to 5 Macs with one license key.


How to activate Snapheal CK?

Please launch Snapheal CK.

Click on Activate button at the bottom of the Welcome screen, type in your email address and license code and click on Done.

To activate Snapheal CK from inside the software, click on Snapheal CK in the top menu and click Activate. Then enter your email address, license code and click Done.


Where can I find my license for Snapheal CK?

To locate your License Code, please, follow this link:   

https://macphun.com/support

Enter your email address you used to activate Snapheal CK under License Retrieval and hit Proceed.

Click on “Email the license” next to Snapheal Pro and find it in your inbox.

How to manually check for Updates?

In order to check if any updates are available, please launch Snapheal CK, at the top menu bar click on Snapheal CK > Check for Updates…


What languages are supported?

Snapheal CK is available in these languages: English, French, German, Portuguese, Italian, Spanish, Dutch.


How to upload an image into Snapheal CK?

When Snapheal CK is launched for the first time, please click on the Load Image button in the middle of the Welcome screen, or simply drag and drop desired image on the Welcome screen.

In case you would like to open new image, please choose File > Open… at the top menu bar or drag and drop desired image over the Snapheal CK icon in the Dock panel.


How to save edited image in Snapheal CK?

Please click on Save&Share button and click on Save Image As… from the menu.

You can also save your image by choosing File > Export to Image... at the top menu bar.


What is Snapheal CK?

Snapheal is the fastest, easiest software available to remove unwanted objects in images, heal skin blemishes, and fix common imperfections such as scratches, dust spots, pesky tourists or the ever-present telephone lines in photos.

Polish your images by adjusting exposure, toning, sharpening details or blurring them, reducing noise and more before sharing on popular social networks.




What are the Shortcuts in Snapheal CK?

Standard:

CMD + Q - Quit Snapheal Pro

CMD + H - Hide Snapheal Pro

Alt+ CMD + H - Hide Others

File:

CMD + O - Open

CMD + P - Print

Shift + CMD + P - Page Setup

Shift + CMD + I - Import Image

Edit:

CMD + C - Copy

CMD + V - Insert

CMD + Z - Undo

Alt + CMD + Z - Redo

View:

CMD + "+" - Zoom In Picture

CMD + "-" - Zoom Out Picture

CMD + 0 - Fit to Screen

CMD + 1 - Actual Size

Ctrl + CMD +F - Enter Full Screen

Alt + CMD + C - Enter Compare mode

Window

CMD + M - Minimize window

Special:

"X" -Switch between the modes erase / draw

"[" - Decrease the radius of the brush by 3%

"]" - Increase the radius of the brush by 3%

"/" - Show mask in Retouch

"\" - Quick Compare

Will it work as a Photos extension?

Yes, Snapheal CK can be used as a Photos Extension on Mac OS X 10.11 or newer


How to install and use Snapheal CK as a Photos Extension?

Open "System Preferences" > click on "Extensions" button > choose "Photos"

Mark Snapheal CK.

To use Snapheal CK app from within Photos:

  1. Open “Photos”.

  2. Open desired image and click Edit at the top-right corner.

  3. Click Extensions at the bottom of the editing menu.

  4. Choose Snapheal CK app.


Will Snapheal CK work as a plug-in?

Yes, Snapheal CK is is integrated as plug-in with Lightroom 4,5,6 and CC; Photoshop Elements 10-14 (App Store version is not supported due to Apple Sandboxing); Apple Aperture 3.2 or later; Adobe Photoshop CS5, CS6 or CC 2014, СС 2015, СС.


How to Install the plug-ins for Snapheal CK?

Please launch Snapheal CK.

At the top menu bar, please click on Snapheal CK > Install Plug-ins

In the following window please click “Install” next to the available apps and click Done.

How to use Snapheal CK as a plug-in in Lightroom?

In Library or Develop module, please go to the top menu bar and choose Photo > Edit in > Snapheal CK


How to use Snapheal CK as a plug-in in Photoshop?

At the top menu bar, please click Filters > Macphun Creative Kit > Snapheal CK.


How to use Snapheal CK as a plug-in in Aperture?

Select desired image, go to the top menu bar and choose Photos > Edit with Plug-in > Snapheal CK


How to transfer the edited image to another app?

You can open the edited image in another app directly from Snapheal CK by clicking on the File > Open in… at the top menu bar, and choose a desired app.


do you have more questions?
Contact 24/7 customer support

avatar support@macphun.com 1-855-562t-7486

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